Return and Refund Policy

1. Company Information

This Return and Refund Policy applies to products provided by:

Guangzhou Zuoba Trading Co., Ltd.
Address: First Building 302-C1403, No. 5 Changxing Road, Tianhe District, Guangzhou
Email: lshuangbin@outlook.com

We specialize in gifts, greeting cards, novelty items, and souvenirs.

2. Eligibility for Returns

Customers may request a return if:

The product received is damaged
The product received is defective
The product received does not match the order

Items must be unused and in their original condition and packaging to be eligible for return.

3. Non-Returnable Items

Certain items may not be eligible for return due to their nature, including:

Used products
Items damaged due to improper handling
Products not in original condition

4. Return Request Process

To request a return, please contact us via email and provide:

Order details
A description of the issue
Supporting photos if applicable

Email: lshuangbin@outlook.com

Return requests are subject to review and approval.

5. Refunds

If a return is approved and the product is received and inspected, a refund may be issued. Refunds will be processed using the original payment method where applicable.

Processing times may vary depending on the payment provider.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Shipping fees are non-refundable unless otherwise required.

7. Exchanges

Exchanges may be offered depending on product availability. Please contact us for further assistance regarding exchange requests.

8. Contact Information

For any questions regarding returns or refunds, please contact:

Guangzhou Zuoba Trading Co., Ltd.
Email: lshuangbin@outlook.com