Return and Refund Policy
1. Company Information
This Return and Refund Policy applies to products provided by:
Guangzhou Zuoba Trading Co., Ltd.
Address: First Building 302-C1403, No. 5 Changxing Road, Tianhe District, Guangzhou
Email: lshuangbin@outlook.com
We specialize in gifts, greeting cards, novelty items, and souvenirs.
2. Eligibility for Returns
Customers may request a return if:
- The product received is damaged
- The product received is defective
- The product received does not match the order
Items must be unused and in their original condition and packaging to be eligible for return.
3. Non-Returnable Items
Certain items may not be eligible for return due to their nature, including:
- Used products
- Items damaged due to improper handling
- Products not in original condition
4. Return Request Process
To request a return, please contact us via email and provide:
- Order details
- A description of the issue
- Supporting photos if applicable
Email: lshuangbin@outlook.com
Return requests are subject to review and approval.
5. Refunds
If a return is approved and the product is received and inspected, a refund may be issued. Refunds will be processed using the original payment method where applicable.
Processing times may vary depending on the payment provider.
6. Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Shipping fees are non-refundable unless otherwise required.
7. Exchanges
Exchanges may be offered depending on product availability. Please contact us for further assistance regarding exchange requests.
8. Contact Information
For any questions regarding returns or refunds, please contact:
Guangzhou Zuoba Trading Co., Ltd.
Email: lshuangbin@outlook.com